![]() The first time you log in after this is instituted, you will be asked to choose how you want to verify your account. Sometimes your organization may add an extra security measure before you log in. Branded URLs are only for members of those brands! Two-Step Verification Qtip: Do you have a free account and an account through your organization? Don’t try to log into the free account with your company’s special Qualtrics URL. If you are fairly certain an account has never been made for you, contact Qualtrics Support for assistance.If you are unsure if someone at your organization has made an account for you, contact Qualtrics Support for assistance.Note that if the account you want deleted is not a free one, the request will have to go through your Brand Administrator instead. If you have a free account you don’t want to use anymore, contact Qualtrics Support to have it deleted.If you know you have another account and want it moved to your new organization, see our page on User Moves.Here are some common scenarios and their solutions: Maybe you accidentally signed up for Qualtrics under a free account instead of your organization. Maybe you’ve switched schools or jobs and gotten a Qualtrics account at each organization. Account Creation Issues Multiple accounts / Accidentally signed up for a free account / “This email is already in use”Ī common issue users have is owning multiple accounts. Qtip: Want a list of the features you have access to? You can also check out the Free Accounts support page, or the Plans tab of your Account Settings. A new account will be automatically generated for you. Even if you have a preexisting account with another organization, say this is your first time using Qualtrics. On the next page, you will be asked if you’ve ever used Qualtrics before.If you’ve never used Qualtrics with this organization before, just log in as normal with your organization credentials. ![]() ![]() Organizations with SSO require you always use the custom URL to access your Qualtrics account. ![]() That means your organization uses Single Sign-On, a special system that allows you to use one username and password to log into many different websites.
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